KANJINI CONFLICT RESOLUTION POLICY
Kanjini Co-Op acknowledges that any conflict involving any of the below parties is likely to negatively affect the involved parties and Kanjini Co-Op if left unresolved. Kanjini Co-Op further acknowledges that each resolved conflict is likely to strengthen Kanjini Co-Op and the relationships between involved parties.
Consequently, all Kanjini members, whether they are personally involved or not, commit to support all involved parties in any conflict resolution. Any such support shall respect both parties to the conflict and use non-violent communication.
When confronted with conflict of any kind between any of the following parties:
the Cooperative, it's board and committees, members and visitors, employees and contractors, these parties agree to adhere to the conflict resolution principles and steps outlined below:
Problem Solving Ground Rules and Conflict Resolution Protocols
A) Recognition and Notification
All parties agree to notify any other party or person within 7 days of experiencing any conflict or problems with that party or person.
B) Resolution by the Parties
All parties to the conflict agree to discuss and attempt to solve problems by dealing directly with the person or persons with whom he/she is experiencing problems / conflict within 14 days of the dispute or grievance having been notified.
C) Resolution by Kanjini Co-Op
If the matter is not resolved under the above procedure within 14 days of notification, the parties will inform the board of the unresolved conflict within 24 hours, and within 14 days a further meeting must be called by the board and attended to by all parties involved in the presence of a mutually agreed referee. In the absence of agreement as to a referee, the board of the cooperative will appoint such referee.
The referee cannot make any decision binding on the parties but must conciliate and mediate.
All Co-Op members and any other people the board may consider to be affected by or connected with the conflict shall be invited to attend this meeting and may be given permission to speak by the referee or any board member, as long as that board member is not involved in the conflict.
D) Resolution by Government Mediator
If the matter is still not settled then all involved parties must agree to seek resolution within 10 days if possible or alternatively as soon as possible, by the assistance and with the mediation of the Alternative Dispute Resolution Division of Queensland, Department of Justice.
E) The Board may give Directions
If the matter is still not resolved the board may give further directions to the parties in order to try and resolve the conflict.
The board may also give any directions additional to the above processes at any earlier time during conflict resolution as it sees fit.
The parties agree to be bound by any such directions by the board
F) General Ground Rules for Conflict Resolution
All parties involved commit to avoid contributing to the perpetuation of the problem and to maintain confidentiality of anything said in conflict resolution meetings.
All parties will agree to the following ground rules when involved in conflict resolution efforts:
- A commitment to mutual respect
- A commitment to solve the problem
- A commitment to non-violent communication
Kanjini Co-Op recognizes the need, at times, to discuss, seek advice, or seek comfort from others while in the midst of conflict. Any person who is approached for solace, advice etc. agrees to provide these things in the spirit of helping to improve the situation.
In the spirit of protecting the privacy and rights of the Cooperative and its members, all parties commit to maintain confidentiality regarding any such conflicts when speaking with people in the wider community.
This policy may be changed by the board from time to time.
In the spirit of protecting the privacy and rights of the Cooperative and its members, all parties commit to maintain confidentiality regarding any such conflicts when speaking with people in the wider community.